Course Descriptions

CTS1884C Computer Technical Support
40 hours, 3 credits

This course will familiarize students with computer technical support operations that service an organization. Topics will include service-level agreements, the help desk and field support process, and the procedures and mechanics of issue capture, resolution, and metrics tracking. Students will have been exposed to many support models that the organization may employ for competitive advantage. Additionally, students will be grounded in fundamental terminology, policies, and procedures of the support organization.

CTS2321 Linux Administration
40 hours, 3 credits

This course is designed to introduce the Linux operating system. The students will learn to install, configure, maintain, administer, and use programming features of the Linux operating system. Students will learn how to download and install source applications from the internet, run Windows emulation, and apply Linux in the enterprise network system. This course uses a combination of reading, lecture, internet-based research, and lab work to reinforce the course materials. Further, this course helps prepare students to take an industry accepted Linux+ certification exam.

Prerequisite: CDA1330C

CTS2511 Excel
40 hours, 3 credits

This course is designed to investigate the applications and concepts available in Microsoft Excel. Students will be introduced to electronic spreadsheet features ranging from data input and manipulation to formulas, functions and charting. Students will also learn how to use Excel to conduct basic data analysis.

CTS3265C Introduction to Business Intelligence
40 hours, 4 credits

This course is the study of the skills and techniques for analyzing business performance data to provide support for business planning. It places focus on using query development, reporting, and analytical tools to help guide business decision-making. Topics include statistical analysis, basic database design, and business process modeling. This course will prepare students to utilize information to support decision-making.

CTS4557 Emerging Trends in Technology
30 hours, 3 credits

This course is the study of emerging technologies of computing innovation throughout the major industry sectors, and their impact on people, society, and business. Topics include the positive, negative, and unexpected impacts of emerging technologies on society and business, the challenges that disruptive technologies present, legal and ethical issues as a result of emerging trends in technology, and tools and techniques used to predict emerging trends.

CTS4623C Advanced Cloud Computing Technologies
60 hours, 4 credits

This course will provide students with an in-depth understanding of computing technologies and services for enterprise-level application deployment projects. The course will focus on practical aspects of cloud-based application architecture and deployment methodologies. Topics include application scalability principles, application performance and benchmarking tools, authentication and authorization security issues, cloud deployment platform selection criteria, asset cataloging and management, and other advanced cloud deployment topics.

Prerequisite: CNT1020C